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The Academics of Crowdsourcing

JJackUnrau's picture
JJackUnrau

The "Expertise of the Periphery," a Harvard Business professor weighs in on the crowd

J Jack Unrau interviews Karim Lakhani via telephone on May 14th, 2007

Karim Lakhani is an Assistant Professor at Harvard Business School's Technology and Operations Management Unit. He is a serious scholar of crowdsourcing, trying to build theories of if, how and why it works. In the past he's also written on open source theory and innovation, including articles about Wikipedia and open source science.

J Jack Unrau: The first thing I wanted to ask you was, what got you into the whole idea of studying crowdsourcing?

Karim Lakhani: I've been studying open source communities since '98 and open source is sort of a precursor to the crowdsourcing meme. That interest actually came out of my...both academic interest but also professional experience when I worked at General Electric in medical systems and I discovered that a lot of the innovations that GE was going to "bring to life" - you know the tagline "bringing things to life" - were already done by users. In a new product development/marketing role that I had at GE I just couldn't understand this at all. I guess with all the sort of the wisdom and training I got at both GE and also in undergrad in Engineering and business that seemed kind of counter-intuitive.

When I ended up at MIT to do my Master's degree in Technology and Policy I noticed the same thing where users were developing all the software I was using in my research - you know Linux and Apache and so forth - and it remained a puzzle as to why this would be happening. So I took a course on innovation and management at the Sloan school where Eric Von Hippel sort of talked about user driven innovation. He had shown that in many products that users were the first people to innovate and now what it looked like was not just that users were innovating but they were creating whole new systems and sort of replacing the traditional role of manufacturers in terms of design, build, support and so forth.

So that got me interested in open source communities and I switched my research topics from biomedical into actually open source and distributed innovation kind of work. Specifically in terms of ... one of the things I was doing in my dissertation explicitly was to investigate extensions of the open source model to other settings and I came across InnoCentive. They were taking one core practice of broadcasting your problems to anyone else in the world and getting help from anybody else in the world and I said "Wow! This is exactly like this one narrow practice of open source."

5/15/07

Unconferences -- the tao of participatoy events*

ckaiser's picture

Kaliya Hamlin, who has volunteered to help with the unconference topic, has an interesting blog on unconferences.

On the home page, she (?I think) describes unconferences as

the space between talking heads and a cocktail party with participant interaction around a theme or purpose....

There are also many references to people involved in unconferences. I think Kaliya would be the perfect person to write the final feature on unconferences, as well as to get people to do research.

*from kaliya's blog


Maybe We can Learn from Participatory Action Research

Jeff Muckensturm's picture

I read a lot of blog entries and discussions on this site. And I can't help but think we'd learn a lot from Participatory Action Research (PAR) when it comes to crowdsourcing journalism.

PAR is basically when a group of people, or students in many cases, take on a research effort that normally would have been completed by one person. The goal is to turn activists, or students, into active research participants, instead of passively listening to a teacher's "wisdom." This allows for a richer learning experience and, in many cases, leads to social change.

For example, a group from UMass-Boston facilitated PAR to study the causes, and solutions, of women's homelessness called the The Roofless Women's Action Research Mobilization. Formerly homeless women were included in all stages of research. PAR was used in the case, as in all, to both empower the reacher, and researched--which isn't always the goal of tenured professors. Also, the women who worked on the study had an intimate point of view on the topic and where able to interact in a way with the homeless women they interviewed people who've never been homeless could not.

Another example of PAR is the participatory budgeting campaign in Lawrence, Massachusetts. There, a group of activists, students, and professors, used PAR to create the People's Guide to the Lawrence City Budget. Using PAR was important in this case because the activists involved wanted to eventually participate in the city's budgeting process. In order to do so, they needed to understand the complex terminology and procedures of city budgeting. The community activists learned, and retain, more information because they were actively involved in researching and interviewing. The impact of the guide would have been much smaller if students and professors wrote and researched the guide on their own, then presented it to the activists.

We can take some insight from both of these examples. Including, things take longer when there's a group. Marie Kennedy, a professor at UMass-Boston, said, "Initially, we envisioned RWARM as a one-year project, but quickly learned that that timeline was unrealistic.” But getting things done quickly isn't as important as empowering participants.

Direct link to RWARM article: The Roofless Women's Action Research Mobilization (RWARM) by Elaine M. Replogle
Helpful source: 16 Tenets of Participatory Action Research by Robin McTaggart


Research resources for fact checkers

paulscrawl's picture

A worthy link, well worth exploring in depth, is Barbara P. Semonche's [ http://parklibrary.jomc.unc.edu/staff.html ] well-organized Web presentation, "Smart, Safe and Efficient Fact Checking" [ http://parklibrary.jomc.unc.edu/factcheckers2004.html ].


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